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It is known that tens of thousands of users have been affected by a global outage in major Microsoft (MS) services, and the company is having difficulty recovering.
This failure caused connectivity issues in Teams, Outlook, and Microsoft's artificial intelligence (AI) software Co-Pilot.
Microsoft announced the situation several times through social media X and said it was seeing "positive results" in service restoration efforts. The company explained that it is speeding up recovery work to resolve the problem.
According to DownDetector, a website that tracks service failures, reports of Outlook-related failures received from around the world peaked at around 6pm on the 12th (local time), reaching close to 140,000.
According to BBC coverage, there is no indication that this failure was caused by a cyber attack.
The outage affected programs included in Microsoft 365, an online work platform widely used by businesses. This platform provides a variety of business tools such as Outlook, Teams, and OneDrive.
In particular, for international organizations and companies operating across multiple countries, Microsoft 365 is an essential platform for communicating and collaborating with colleagues around the world.
According to Microsoft, the outage may prevent some users from seeing details stored in certain files or calendar apps.
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The company explained that there is a possibility that Co-Pilot, an AI platform, may not function properly as well.
However, he added that most messaging and online meeting functions are operating normally.
Microsoft said in a statement through
A Microsoft spokesperson said, "We are working to restore service as quickly as possible and thank our customers for their patience."
Afterwards, the company warned that even in some restored services, problems with unresponsiveness may occur again. He added that all customers could be affected regardless of location.
Users from around the world, including the United States, Japan, and Singapore, reported experiencing disruptions in using the service.
AI companies also suffer from failures
This failure also affected other companies, including artificial intelligence companies Antropic and OpenAI, which use Microsoft's systems.
OpenAI, the developer of ChatGPT, said it was investigating a problem with connectivity to Microsoft services that was causing some tools to not work as expected.
Microsoft also announced last month that a failure had occurred in Azure, its cloud platform. The disruption affected several companies around the world, including Microsoft's business software suite.
There have also been cases where companies' performance announcement schedules were changed due to this disruption.
Electric truck manufacturer Workhorse Group postponed its third quarter earnings announcement, originally scheduled for November 12, to the 16th. The company cited work disruptions caused by worldwide Microsoft service failures as the reason for the delay.
